Privacy policy

Phan of Sleep is a pediatric sleep consulting business run by Jenna Phan in Calgary, Alberta. Families share very personal details with me, so I keep this simple and honest. This page explains what I collect, why, who helps me handle it, and your choices. I follow Alberta's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and Canada's anti-spam law (CASL) for email.

Who is responsible

Jenna Phan, Phan of Sleep, Calgary, Alberta, Canada. For anything privacy-related, email [email protected] or use the contact page.

What I collect

• When you contact me. If you use the contact form, I receive your name, email address, optional phone number, optional child's age range and your message.
• When you download the free guide. I receive the first name (optional) and email address you enter. Your request is stored as a contact in Brevo so I can email you the guide link. Downloading the guide does not sign you up for a newsletter: the newsletter is opt-in only, and I only add you to it if you tick the box on the form.
• When you book a discovery call. You enter your details into my scheduling tool, Dubsado, so I can run the call and follow up. Calls are by phone or video (Zoom).
• When you become a client. I collect what I need to build your family's sleep plan, such as your child's age, routines, sleep logs and any health or family details you choose to share. This is done through Dubsado forms, contracts, invoices and the Rested app. Payments are handled by Dubsado's payment providers, and I don't store your full card number on this website.
• Automatically. Like most websites, the hosting service keeps basic technical records (such as IP address, browser and pages requested) for security and to keep the site running.

Why I use it

• To reply to you, schedule calls and provide my sleep consulting services.
• To send invoices, keep the records my business needs and meet legal requirements.
• To keep this website secure, working well and useful.
• To send marketing emails, only if you have asked me to. Every email includes a way to unsubscribe, and I will stop right away if you ask.

I rely on your consent, which you give when you share your information with me or tick a box. You can withdraw it at any time, although some services (like your sleep plan) can't continue without the information they need.

Cookies and analytics

This website does not currently use analytics or advertising cookies. If that changes, I will update this page first.

This website itself does not use advertising cookies, and its fonts, images and code are served from the site itself. The booking calendar, sign-up forms and client portal are provided by Dubsado and appear inside this site; they may set their own cookies, which are covered by Dubsado's privacy policy. When you request the free guide, this website sets one small cookie (pos_guide) in your browser for up to 90 days so your download link keeps working; it is not used for tracking or advertising.

Who else handles your information

I use a small number of trusted services to run Phan of Sleep. They only handle information to provide their service to me:

• Dubsado for booking, forms, contracts, invoices, payments and the client portal.
• Rested for sleep logs and chat with active clients.
• Zoom or phone for calls.
• Cloudflare, which hosts this website and delivers it to you securely.
• Resend, which emails me the messages you send through the contact form and tells me when someone downloads the free guide.
• Brevo (Sendinblue SAS, France; its servers are in the EU), which stores guide requests as contacts, emails you your copy of the guide, and sends the newsletter only if you opted in.
• Email provider for sending and receiving email.
• Google, if you click through to read or leave a Google review (Google's privacy policy applies there) or if analytics is enabled as described above.
• Instagram and Facebook, if you follow the links in the footer.

I don't sell or rent your personal information. I may disclose it if the law requires it.

Where your information is stored

Some of these services store data outside Canada, including in the United States, so your information may be subject to the laws of those countries.

How long I keep it

I keep personal information only as long as I need it for the reasons above or to meet legal, tax and accounting requirements. Contact-form messages and guide sign-ups are kept as long as they are useful, and you can ask me to delete them sooner.

How I protect it

I use reputable services with security safeguards, keep access limited to me, and use secure (HTTPS) connections. No system is perfectly secure, so please don't send sensitive details by regular email when a Dubsado form or the Rested app is available.

Your choices and rights

You can ask me to:

• tell you what personal information I hold about you and how it is used;
• correct it if it is wrong or out of date;
• delete it, where I'm not required to keep it;
• stop sending you marketing emails (you can also use the unsubscribe link).

Email [email protected]. I'll respond as soon as I can and within the time the law requires (generally 45 days). If you're not satisfied with my response, you can contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

Children's information

This website is for parents and caregivers. I only collect information about a child when a parent or guardian chooses to share it so I can help with sleep.

Links to other sites

This site links to services I don't control, such as Google and social media. Their privacy practices are their own, so please read their policies.

Changes to this policy

If I change how I handle personal information, I'll update this page and the date at the top.